BOOKING & PRICING

• After CUSTOMER paid and agrees with SGO Video Production’ package, package price are final (not eligible for discount). However, CUSTOMER are still able to add items if necessary.
• Deposit required for a booking is 50% of total sum (subject to changes). 50% remaining balance are to be paid 1 month before the FIRST event date. 
• Free items (IE Outdoor Session, Posterframe) are not inclusive in package’s price. Free items are not transferable to cash or to be used as discount if CUSTOMER are not interested with the free items.
• In cases where clients are not fit or tired or refuse photoshoot session, SGO Video Production are not to be held responsible.
• Distance from event location to outdoor session are 30 kilometres maximum or 20 minutes travel time. If it exceeds both criteria, additional transportation charge will be charged to the CUSTOMER.

CANCELLATION AND RESCHEDULING

• Deposits are non-refundable.
• Deposit will be kept by SGO Video Production if event are postponed.
• Any date changes must be informed as soon as possible due to photographer/videographer’s availability. If the previously selected photographer/videographer are not available on that date, another photographer/videographer will be sent by SGO Video Production which have meet SGO Video Production standards.
• If CUSTOMER wants to downgrade agreed package, previously booked package will be cancelled and must follow newest SGO Video Production package.

PHOTOGRAPHER/VIDEOGRAPHER

• SGO Video Production reserve the right TO NOT send any photographer/videographer to the event if CUSTOMER fail to settle the remaining payment required before event is held.
• Photographer/Videographer will contact the CUSTOMER 1 to 3 days prior to the CUSTOMER’s event to get necessary details.
• CUSTOMER are advised to get additional photographer/videographer in case they require more coverage (IE guests, preparation from both sides, VVIPS, certain specific shots). 

RESPONSIBILITY, LIABILITY & ACCIDENTS

• In case of accident/injury, natural disaster, violence or death to SGO Video Production photographer/videographer & anything that are beyond SGO Video Production’ control during traveling to the event location, SGO Video Production will try to find a replacement. If due to uncontrollable factors beyond SGO Video Production’ control & there is no replacement available for CUSTOMER’s event, SGO Video Production will refund payment that was made by the CUSTOMER.
• SGO Video Production ARE NOT responsible for any photographers/videographers lateness due to incomplete address, wrong information or last minute changes which caused photographers/videographers unable to locate the event location.
• If any accidents or deaths caused during outdoor photoshoot session that happens NOT because of photographers/videographers mistake while traveling to outdoor location or at the outdoor location, SGO Video Production ARE NOT responsible on the matter at hand.
• SGO Video Production ARE NOT responsible if photographers/videographers fail to capture pictures during the event if CUSTOMER does not provide information regarding whom must be included in the photoshoot.
• If something happens beyond SGO Video Production control (IE lost memory card, stolen, camera failure, storage system & backup system failure or stolen), SGO Video Production will refund the payment that was made by the customer. However, SGO Video Production will not be responsible to the photos/videos that was already given to the client during product collection. SGO Video Production will keep the raw photos & videos of the CUSTOMER for 14 days from the date when product was collected by the CUSTOMER.

TIME & WORKING HOURS

• Coverage for events are based on quoted package (IE Coverage hour for Solemnization is max 4 hours and for Reception is max 4 hours ).
• If CUSTOMER needs additional time, SGO Video Production will charge at the lowest minimum fee which is RM150 per hour.
• SGO Video Production package are based on event, if ceremony (ie solemnization & reception) are held on the same day, it is accounted as 2 events and CUSTOMER are required to book 2 events package.
• If event’s duration which was scheduled earlier are delayed without informing SGO Video Production in prior and SGO Video Production’ photographers/videographers are already on location, SGO Video Production will charge extra working hours at RM150/hour per shooter.
• Photographers/videographers already have session that was scheduled for them. If the event are to be postponed to a later time and the photographers/videographers need to be available at another event, SGO Video Production reserve the right to change another photographers/videographers for your event.
• Free outdoor photoshoot needs to be done after reception/ceremony (right when the event ends and MUST be within coverage hours). Duration for the photoshoot are estimated around 30 minutes. The location for the photoshoot are to be determined by CUSTOMER or photographers/videographers advise.
• If the CUSTOMER needs the photographer/videographer to attend their rehearsal, additional RM100 will be charged per session.
• If the rehearsal’s location requires additional fees such as parking fee & entrance fee, SGO Video Production will charge the CUSTOMER accordingly with a receipt provided as proof.
• If client makes a change of the event for the package that has been booked earlier (IE from reception event to aqiqah/postwedd/engagement/etc), package details & coverage hours will be changed according to new arrangement by SGO Video Production.

FINAL PRODUCT

• Final product delivery are 90 working days from date of providing music & details to editors (depending on client’s amendments and approval).Revision limited to 5 times only. Major changes will require extra charges.
• Photo and album : Presentation, layout and qualities are as per sample shown.
• Style, color tones and photography concept are as per sample shown.
• All photos produced by photographers will be returned in softcopy.
• Final product that are ready for pick-up are to be collected by CUSTOMER latest by 30 days from the date when CUSTOMER was informed by SGO Video Production’ management.
• SGO Video Production are not responsible if the final product went missing from SGO Video Production archive after 90 days. Customers must bare the production cost if final product are damaged or missing after exceeding 90 days.
• SGO Video Production allow the CUSTOMER to make amendment on the layout album only once before printing. Second time amendment will be charged for the whole album. 
• Video highlight are the simplified version for 1 whole event.
• Minor amendment for video highlight are only allowed once. For next amendment, RM100 will be charged. Major amendment will be charged RM300.
• Song choice for the video highlight needs to be made before video editor starts with editing process. Any song changes during or after editing will impose additional charge starting from RM300 (depending on difficulty, in terms of tempo/beat et cetera).
• For fast editing video(s), video highlight will be given based on the fast editing period without accounting changes or amendments. Any amendments/changes/requests will only be entertained after fast editing period & will follow normal delivery time which is 90 days.
• No amendment are allowed for FREE teaser videos.
• SGO Video Production reserves the right to change these terms and conditions at any time without prior notice.